We ship your purchases worldwide via Canada Post, with the exception of the ScwhinnIC4 indoor cycle which is available to ship locally near and around Vancouver, BC and Vancouver Island only.
In Canada and the US, orders over $150 ship free. Shipping rates for orders under $150, as well as international orders, are calculated at checkout based upon the weight of items ordered.
All pricing is shown and charged in Canadian dollars.
Customers are responsible for any relevant duties and taxes that some international destinations may charge.
COVID-19 RETURN POLICY
We do not accept returns at this time, however we may accept exchanges of unworn, unused products within 30 days of receipt.
If you want to mail your item back to us (at your cost), please contact us here and include your name and order number. We'll send you instructions that detail how to exchange.
Exchanges: Given that we do limited product runs, we can't guarantee exchange availability. Please contact us, and we'll do our best to help!
THE SCHWINN IC4 INDOOR CYCLE RETURN POLICY
If you are not fully satisfied with your Schwinn IC4 Indoor Cycle, you have the option to return your order within 14 days of the delivery date. The product(s) must be returned undamaged and in the original state it was delivered.
REVEL FITNESS GROUP will not accept any items returned in non-original condition. All returns are subject to inspection upon return.
To return the Schwinn IC4 Indoor Cycle, please contact firstname.lastname@example.org to book a return pickup. A collection fee of $100 (Vancouver Island may have an additional surcharge) will be deducted from your refund. If the carrier is not able to collect due to items not being prepared for transit, you may re-book the collection by contacting us at email@example.com (additional collection fee will be applied).
Any product and/or packaging found to be damaged in transit will not impact your refund amount. Any products received damaged, excluding transit damage, will incur a damage and/or repair fee, which is determined by the severity of damage on a case-by-case basis.
Refunds will be issued directly to original payment method within 14 working days of receipt and inspection.
If you have any questions about this Agreement, please contact us at the information below:
REVEL FITNESS GROUP LTD.
1690 WEST 75TH AVENUE
VANCOUVER BC V6P 6G2